WhatsApp order confirmation for Shopify stores

Webhook Trigger

WhatSort listens for the standard Shopify `orders/create` webhook. The system compiles the customer's phone number, order number, line items, and total price immediately.

Interactive Message

The app generates an interactive message containing quick-reply buttons (e.g., 'Confirm' or 'Cancel') and dispatches it directly to the customer's WhatsApp inbox.

Automated Tag Sync

If the buyer taps 'Confirm', a tag is instantly appended to the order details page in Shopify. If they tap 'Cancel', the order is flagged for manual review or auto-voided.

Confirming orders shouldn't hide in spam

Traditional email confirmations sit unread. SMS gets filtered or ignored. WhatsApp brings order notifications where your buyers already communicate daily, achieving immediate visibility and feedback.

By automating notifications through Shopify WhatsApp automation, you decrease support tickets (such as \"where is my order confirmation?\") and prevent logistics issues caused by bad phone numbers or customer second-thoughts.

Can customers reply to the confirmation?

Yes. Because WhatSort connects your own WhatsApp number session, any text reply or button tap from a customer lands directly in your standard WhatsApp mobile client, desktop client, and the WhatSort inbox.

Does it tag Shopify order pages?

Yes. The moment a customer taps the 'Confirm Order' or 'Cancel Order' button, our webhook automatically updates the order tags (e.g., 'WhatSort-Confirmed') directly on the Shopify admin order details page.

Does this support multi-language checkout notifications?

Yes. You can design templates in multiple languages and map them based on the customer's checkout locale, ensuring your international buyers receive localized transactional notifications.

Can I use my business telephone number?

Yes, any active WhatsApp number on a physical SIM card or virtual system can be scanned and linked to WhatSort using standard web connection QR codes.

What happens if a customer requests a cancellation?

If a customer taps 'Cancel Order', WhatSort can automatically update the order status in Shopify and apply a 'Pending Cancellation' tag, giving your team a clear signal to stop the packing process.

Is there a delay before notifications are sent?

Yes. While sending confirmations instantly is recommended, you can configure custom safety delays (e.g., 5 or 15 minutes) to give customers a window to change their shipping address or order details.